Where do enquiries come from?

Anything asked through your own storefront lands here on its own, attached to the machine it was about, with the customer's question in their own words rather than a summary somebody typed later.

Can the whole team see what has already been done?

Yes. Every call, note and message sits on one timeline against that customer, so the second person to pick it up can see the first person already tried the mobile at four o'clock.

What stops one being forgotten?

Follow-ups are tasks with a date on the team calendar rather than an intention. The pipeline shows every live deal and what it is worth, so the question on Monday is who to call first.

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Enquiries and CRM

The enquiry that arrives while nobody is at a desk

Most machinery enquiries turn up out of hours, from a phone, about one specific machine. Whether you win that one usually comes down to whether anybody remembered it on Monday.

Replaces: a sticky note, a shared mailbox nobody owns, and asking around the office who called this man back.

1:04 to watch

How it goes today

Enquiries arrive in four places and live in whichever inbox caught them.
Nobody can say whether this customer has already been called, or by whom.
Monday morning starts with working out what was forgotten last week.

What Stalmio does instead

It lands as a lead with the customer's own words, and the machine he asked about attached to it.
Every call and every message on one timeline, so the team can see who has already tried.
Follow-ups sit on the team calendar. Monday starts with who do we call first, not what did we forget.

What is said in the video

The narration, word for word, in case you are somewhere you cannot turn the sound on.

0:02An enquiry arrives from your website while nobody is at a desk.
0:06The customer finds the machine on your storefront and asks about it.
0:13He fills in your form, in his own words, at whatever hour suits him.
0:19Six months ago that was a sticky note. Now it is a lead in your pipeline.
0:26His actual question is here, and the machine he asked about is attached to it.
0:32Every call and every message on one timeline. Emma already tried his mobile.
0:39The follow-ups sit on the team calendar, where everyone can see them.
0:46And the pipeline shows every live deal: four of them, three hundred and twenty four thousand pounds.
0:52So Monday starts with who do we call first, not what did we forget.

Questions dealers ask

Where do enquiries come from?: Anything asked through your own storefront lands here on its own, attached to the machine it was about, with the customer's question in their own words rather than a summary somebody typed later.
Can the whole team see what has already been done?: Yes. Every call, note and message sits on one timeline against that customer, so the second person to pick it up can see the first person already tried the mobile at four o'clock.
What stops one being forgotten?: Follow-ups are tasks with a date on the team calendar rather than an intention. The pipeline shows every live deal and what it is worth, so the question on Monday is who to call first.

The next part of the same week

Deals and trade-insKnow Your MarginWatch it StorefrontYour Shop Window, Always CurrentWatch it CampaignsMarketing Without a Marketing DepartmentWatch it

See it on your own stock

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